Privacy policy

Lipame Ltd (company number 09498601), trading as Lipame Electrical, Lipame Solar, Lipame Mechanical and Lipame Automation, is the controller of your personal data. Registered office: Sapphire House, Knightsdale Road, Ipswich, Suffolk IP1 4JJ. Trading address: Unit 19, Dales Road Business Centre, Dales Road, Ipswich, Suffolk IP1 4JR.

Contact us about privacy at [email protected] or 01473 677293.

We are registered with the Information Commissioner’s Office (ICO), registration number ZB593007.

• Enquiries and quotes: name, company, email, phone, postcode or site address, project details and any drawings you upload.
• Customers: installation address, property and system details, meter and MPAN details, and payment records.
• Job applicants: CV, contact details, qualifications and cards (e.g. ECS, IPAF), and right-to-work checks if we make an offer.
• Phone calls: calls to and from our office are recorded for training, quality and record-keeping.
• Website: basic technical data such as IP address and browser type when you visit.

• To respond to enquiries and prepare quotations (steps before entering a contract).
• To deliver, certify and guarantee our work, including MCS, NICEIC, DNO and building control notifications (contract and legal obligation).
• To assess job applications (legitimate interests and steps before employment).
• To keep business, tax and accounting records (legal obligation).
• To improve our service, including reviewing recorded calls (legitimate interests).

We never sell your data. We share it only where needed with: certification and scheme bodies (MCS, NICEIC, TrustMark, the consumer code administrator), your network operator, building control, insurers and warranty providers, our accountants and accounting software (Xero), our email and file hosting (Google Workspace) and our telephone system provider. Main contractors receive operative details where required for site access.

• Enquiries that do not proceed: up to 2 years.
• Customer and project records, certificates and guarantees: for the life of the guarantee and at least 6 years after completion.
• Unsuccessful job applications: 12 months, unless you ask us to delete them sooner.
• Call recordings: 12 months.

You have the right to access, correct or delete your personal data, to restrict or object to its use, and to data portability. To use any of these rights, email [email protected]. You can also complain to the Information Commissioner’s Office at ico.org.uk.

If you accept analytics cookies, we use Google Analytics 4 to count visits and see which pages are useful. Google processes this data for us as a service provider; we do not use it for advertising. You can refuse or change your choice at any time. See our cookie policy for the full list.

We may update this policy. The current version is always on this page. Last updated October 2026.